FAQ's

• Returns

  • Can I return my item for free?

    Goods purchased online at www.simpsonshavingbrushes.com can be returned or exchanged within 28 days of purchase, provided that the items are un-opened and in their original packaging. Sale goods purchased online at www.simpsonshavingbrushes.com can be returned or exchanged within 14 days of purchase, provided that the items are un-opened and in their original packaging. Please note that any engraved items are non-refundable.   When returning your goods, please enclose your original dispatch note/receipt, or add a cover note with your contact details and order number.  

    All returns are made at customers' own cost and risk. Progress Shaving Brush (Vulfix) Limited will refund the postal cost of your returns only if the items are faulty or damaged. We recommend that customers send returns via Recorded Delivery, as Progress Shaving Brush (Vulfix) Limited will not assume responsibility for items lost in transit. Progress Shaving Brush (Vulfix) Limited reserves the right to deduct the cost of retrieving the goods if not returned by the customer (unless faulty/damaged). Provided goods are returned in their original condition, a full refund (including your original delivery charges at basic cost) will be made within 14 days from receipt of goods to Progress Shaving Brush (Vulfix) Limited.